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FAQ

General 

Can I come and visit you? 

Yes, for sure we would love to meet you. Meetings at the Roastery to can be arranged by appointment by either emailing info@fountainrockcoffee.co.uk or calling +44 7842 226777.

Do you want to hear how we found your coffee?

Absolutely! We would love to hear your feedback. You can write product reviews on our website or alternatively we love reading your feedback on Google Reviews or on our Facebook page. It is also great seeing you sharing your photos on Instagram with us. We are always looking at ways we can help make your experience with us even better.

Ordering and using your coffee

Where do you deliver to?

We deliver our freshly roasted coffee to customers all across the UK. Wherever you are, you can enjoy our exceptional coffees delivered right to your doorstep.

When will I receive my order?

We offer standard shipping across the UK through Royal Mail and the estimated delivery time is usually within 2-3 business days of the order. For more details, please refer to our Shipping & Returns page.

I am on holiday in Weymouth and Portland, do you deliver locally?

Yes we do! We offer free local delivery in the DT3, DT4 and DT5 area. We are out for delivery on Monday, Wednesday and Friday each week. When you add your shipping address post code at the checkout if you enter your holiday address then the option for free local delivery will come up. We even deliver to Weymouth Marina and Portland Marina if you are moored there too!

What type of coffee beans do you offer?

We offer a diverse selection of mindfully sourced and expertly roasted coffee beans. From single-origin beans to seasonal blends such as Burning Cliff, our range includes light, medium and darker roast options to cater to various preferences. Within each product page you can see the type of roast.

Are your coffee beans freshly roasted?

Absolutely! We take pride in delivering the freshest coffee experience possible. Our beans are roasted in small batches to ensure maximum freshness and flavour. All orders are dispatched within a week of being roasted.

How long does the coffee stay fresh?

We provide the roast date on each bag and a best before date 3 months after the roast date. For optimal freshness and flavour we would recommend consuming the coffee within 4 – 6 weeks.

Can I choose between whole bean or ground coffee?

Yes, you have the option to select whole bean or different grind size options according to preference. We offer both options to accommodate those who prefer to grind their own coffee beans for freshness or those who need the convenience of pre-ground coffee.

If I am ordering ground coffee which grind size should I select?

When ordering ground coffee, the grind size selection optimises the coffee for the brewing method used. On the product page you have the following grind options:

  • Whole Bean | Suitable for customers who have coffee grinders.
  • Coarse – Cafetière | Suitable for Cafetière and cold brew methods.
  • Medium – Drip / V60 | Works well with filter coffee machines or manual pour-over brewers like V60 or Kalita Wave.
  • Medium / Fine – Aeropress | Suitable for Aeropress, Moka Pots or Siphons brewers.
  • Fine – Espresso | Typically used for espresso machines or Aeropress with a fine filter

If you need any further help, or are unsure, then please reach out to our customer support team.

How do I cancel an order?

You can cancel your order on the day of your order by contacting our team at info@fountainrockcoffee.co.uk or on 07842226777.

I’m having problems placing an order – what do I do?

If you are having any difficulty placing an order please contact our team at  info@fountainrockcoffee.co.uk or on 07842226777 and they will help you out.

Do you provide brewing recommendations or tips?

Certainly! We love helping our customers make the most out of their coffee. You can find brew guides here to help you achieve the perfect cup.

Where should I store the coffee?

Coffee is best stored in a dark, dry, cool place to slow the inevitable staling. It is not recommended to store your coffee in the refrigerator as the resident foods and the aromatics they give off will permeate the coffee. The temperature change the coffee experiences from going into and out of the fridge will result in a build-up of condensation which can diminish the coffee’s flavours.

Ordering as a gift

Can you add a gift message with the coffee?

Absolutely! We understand the importance of adding the personal touch. During the checkout process, if you leave the message that you would like to add in the notes section and we will make sure to include it with the package.

Can I delay the dispatch date if I want the coffee to be shipped later for an upcoming birthday or Christmas present?

Yes, you can. We fully understand that it is desirable to get the freshest coffee delivered. During the checkout process, if you leave a note stating the birthday date or that it is a Christmas gift and we will send it out closer to the time.

Will the price be displayed in the gift package?

Rest assured; we never include pricing information inside the gift package. The recipient will only see the delightful contents without any reference to the purchase price.

What if the recipient wants to exchange the coffee or has specific preferences?

We want every recipient to enjoy their coffee experience. If the recipient wishes to exchange the coffee or has specific preferences, we offer hassle-free exchanges. They can reach out to our customer support team and we’ll assist theme in finding the perfect coffee match.

Can I send the gift order directly to the recipient’s address?

Of course! During the checkout process, you can provide the recipient’s address as the shipping address. Just make sure to double-check the accuracy of the address to ensure seamless delivery.

How can I track the gift order’s delivery status?

If you enter your contact details during the ordering process and enable notifications you will receive either an email or an SMS message when the order has been dispatched from our Roastery. This will give you a Royal Mail Tracking number. For our Royal Mail 24 service the tracking number tells you when the coffee has been delivered or a delivery attempt has been made.

Does the packaging have any branding on? I don’t want them to know what the present is.

The box sets and the gift subscription collection products are delivered in a recyclable, paper mailing bag that features attractive artwork of Weymouth but no branding on it. This is to help protect the inside box but also keep anonymous what is within the parcel.

Subscriptions

What is the coffee subscription service offered by Fountain Rock Coffee?

Our coffee subscription service allows you to enjoy a regular supply of our exceptional coffees conveniently delivered to your doorstep. It’s a hassle-free way to ensure you never run out of your favourite brews. There are subscriptions for our best-selling Burning Cliff Seasonal Blend, our seasonal decaffeinated option and an Explorer option which takes you on a journey rotating through all of our caffeinated coffees.

How does the coffee subscription work?

When you subscribe, you can select the coffee subscriptions(s) and quantity you prefer, along with the desired frequency of delivery (e.g., weekly, bi-weekly, monthly). We will then ship freshly roasted coffee to you according to your chosen schedule. When setting up the subscription you create an account which allows you to log in at any time and update your subscription.

Are there any benefits to subscribing to Fountain Rock Coffee?

As a subscriber, you enjoy several benefits, including free postage on your subscription and the convenience of having freshly roasted coffee delivered to your doorstep regularly. You also become part of our coffee community, receiving updates and special offers.

Will the subscription box fit through my letterbox?

For all coffee subscriptions where each drop is either one or two x 250g bags of coffee we use bags and boxes designed to fit through most letterboxes. But you can also specify a safe place for Royal Mail to leave it when you order, just in case it doesn’t fit. For all other orders, our boxes won’t fit through letter boxes so it is recommended to specify a safe place for Royal Mail to leave the package if you are out.

Can I adjust or modify my subscription?

Yes, we understand that preferences may change over time. You can easily adjust your subscription settings by logging into your account. You can modify the subscription selection, quantity, or delivery frequency as needed.

Can I skip a shipment or pause my subscription?

Yes, we offer flexibility to skip a shipment or pause your subscription temporarily. Simply log into your account and make the necessary adjustments before your next scheduled shipment.

How can I cancel my coffee subscription?

If you wish to cancel your subscription, you can do so through your account settings. Please note that cancellation requests must be made before the next scheduled shipment to avoid being charged for that delivery.

Is shipping included in the subscription cost?

Yes, shipping is included within the subscription cost.

Can I send a subscription as a gift to someone?

Absolutely! We offer each of the subscriptions as either a 3-month, 6-month or 12-month gift offering. During the checkout process, you can provide the recipient’s address and select the desired subscription options. You can also include a personalized message in the checkout notes section to make it extra special.

What if I have more questions or need assistance with my subscription?

We’re here to help! If you have any further questions or need assistance with your subscription, our customer support team is ready to assist you. Simply reach out to us via email at info@fountainrockcoffee.co.uk or through our contact form on the website.

Wholesale

Do you offer wholesale options for your coffee?

Yes, we are thrilled to offer wholesale opportunities for our exceptional coffee beans. Just like the farmers we work with, we’re excited to work with businesses who share our values when it comes to sustainability and long term, valued relationships. Typical wholesale partners we have worked with include Cafés, Restaurants, Bistros, Hotels, Guest Houses and self-catering holiday options.

What are the benefits of becoming a wholesale partner with Fountain Rock Coffee?

As a wholesale partner, you gain access to our premium range of specialty coffees at exclusive pricing. Additionally, you’ll receive dedicated support, training, and marketing materials to help you succeed in offering an outstanding coffee experience to your customers.

Are there any additional benefits of being a local wholesale partner?

For local wholesale partners in the Weymouth and Portland area (DT3, DT4 and DT5 postcodes) we also offer free delivery. We are out for local deliveries on Monday, Wednesday and Friday each week and can always help out if you run low of coffee supplies on other days.

How can I become a wholesale partner?

To become a wholesale partner, simply email us at info@fountainrockcoffee.co.uk with your business details and interests, and our team will get back to you promptly.

What coffee options are available for wholesale purchase?

We offer our full range of specialty coffee beans for wholesale purchase. You can choose from our single-origin beans and Burning Cliff seasonal blend, each expertly roasted to perfection.

Can I request customized roast profiles or blends for my wholesale order?

Certainly! We understand that each business has unique preferences and requirements. We are open to discussing customized roast profiles or blends to meet your specific needs. Reach out to our wholesale team to discuss further.

What is the lead time for wholesale orders?

Lead times for wholesale orders may vary depending on the order volume and specific requirements. We will provide you with estimated lead times and keep you informed throughout the process.

What are the payment and shipping terms for wholesale orders?

We will provide you with detailed payment and shipping terms once you have been set up as a wholesale partner. These terms are typically tailored to suit the specific needs of your business.

Is training or support provided for wholesale partners?

Absolutely! We believe in fostering strong partnerships, and part of that includes providing training and support to our wholesale partners. We offer comprehensive product knowledge, brewing guidance, and ongoing support to help you succeed in showcasing our coffee to your customers.

What if I have any further questions?

If you have any further questions or require additional information, please don’t hesitate to reach out to our wholesale team on info@fountainrockcoffee.co.uk. We look forward to exploring a potential partnership with you and bringing the exceptional taste of Fountain Rock Coffee to your customers.

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